1. INTRODUCTION

At SHL Builders, we understand that trust is earned not only through the quality of our work but also through the way we handle sensitive information.

SHL Builders (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our company through our website, email communications, phone calls, in-person meetings, project consultations, or when you engage our construction and renovation services.

Because many of our projects involve private residences, luxury properties, and confidential project information, we take the protection of client data seriously and are committed to processing personal information responsibly and in accordance with applicable privacy laws.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect the following categories of information that you voluntarily provide to us:

Contact Information

Name, email address, mailing address, phone number, and preferred methods of communication.

Property Information

Property addresses, building information, site conditions, photographs, and other details related to potential or ongoing construction and renovation projects.

Financial Information

Payment information, billing information, and other financial details necessary to process transactions and administer contracts.

Communication Records

Information contained in emails, phone calls, meetings, project correspondence, website submissions, and other communications with our team.

Project Information

Project requirements, design preferences, budgets, schedules, specifications, material selections, and other information necessary to provide construction services.

Documentation

Building plans, permits, contracts, proposals, approvals, consultant reports, and other documents related to project planning and execution.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information regarding your device and website usage, including:

Device Information

IP address, browser type, operating system, device identifiers, and technical information about your device.

Website Usage Data

Pages visited, time spent on pages, navigation patterns, referring websites, and other interactions with our website.

Location Information

General geographic location based on your IP address.

Cookies and Similar Technologies

Information collected through cookies and related technologies is used to improve website functionality, performance, security, and user experience.

3. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business purposes, including:

• Providing and managing construction, renovation, and consulting services
• Communicating regarding project planning, scheduling, budgeting, and project updates
• Preparing proposals, contracts, change orders, invoices, and project documentation
• Processing payments and maintaining financial records
• Coordinating with architects, designers, engineers, consultants, building management, and other authorized project participants
• Complying with legal, regulatory, permitting, insurance, and building code requirements
• Improving our services, processes, and client experience
• Protecting the safety, security, and rights of our clients, employees, subcontractors, and business partners
• Maintaining appropriate business and project records
• Responding to inquiries submitted through our website or other communication channels
• Marketing our services where permitted by applicable law

We collect and use only the information reasonably necessary to fulfill these purposes and deliver the level of service our clients expect. To market our services to you, subject to your right to opt out of marketing communications at any time.

4. INFORMATION SHARING AND DISCLOSURE

We may share your personal information only when necessary to provide services, fulfill legal obligations, or support project execution.

4.1 Service Providers and Project Partners

We may share information with trusted third parties who assist in delivering our services, including:

• Subcontractors and specialty trade contractors
• Architects, interior designers, engineers, and consultants
• Material suppliers and manufacturers
• Payment processing providers
• Project management and software service providers
• Permit expeditors and regulatory compliance professionals
• Building management representatives and property stakeholders, where necessary for project coordination

These service providers and project partners are only granted access to information necessary to perform their responsibilities and are expected to maintain appropriate confidentiality and security standards.

4.2 Legal Requirements

We may disclose personal information when required to do so by law or when responding to valid requests from courts, government agencies, regulatory authorities, or other legal processes.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, financing, or sale of all or a portion of our business assets, personal information may be transferred as part of that transaction.

Should such a transfer occur, we will take reasonable steps to ensure the continued protection of your information and provide notice where required by applicable law.

4.4 With Your Consent

We may share personal information with other third parties when you direct us to do so or provide your consent.

5. DATA SECURITY

Protecting client information is an important part of our commitment to professionalism and trust.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the Internet or electronic storage system can guarantee absolute security, we continuously work to maintain appropriate security measures and industry best practices.

Our security measures may include:

• Physical safeguards for offices, records, and information storage
• Secure data transmission and encrypted communications where appropriate
• Password protection and controlled system access
• Role-based access controls for employees and project personnel
• Regular security reviews and system monitoring
• Employee training on privacy, confidentiality, and data protection practices
• Secure handling of project documentation and client records
  

6. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with applicable laws and business practices.

Because construction projects often involve long-term warranties, maintenance records, permits, and regulatory documentation, SHL Builders typically retains project-related records for a minimum of seven (7) years following project completion, or longer when required by law, contract obligations, insurance requirements, or legitimate business needs.

7. YOUR RIGHTS AND CHOICES

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Access

Request access to the personal information we maintain about you.

Correction

Request correction of inaccurate, incomplete, or outdated personal information.

Deletion

Request deletion of personal information, subject to legal, contractual, or business record retention requirements.

Restriction

Request that we limit certain processing activities involving your personal information.

Data Portability

Request a copy of your personal information in a structured and commonly used format where applicable.

Objection

Object to certain uses or processing activities involving your personal information.

Withdrawal of Consent

Withdraw consent previously provided for specific processing activities where consent serves as the legal basis for processing.

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will review and respond to requests in accordance with applicable privacy laws and regulations.

8. CHILDREN’S PRIVACY

Our website, services, and communications are intended for adults seeking professional construction, renovation, and project management services.

We do not knowingly collect, use, or maintain personal information from individuals under the age of 18. If we become aware that personal information has been collected from a child under 18 without appropriate authorization, we will take reasonable steps to delete such information promptly.

If you believe that a child under the age of 18 has provided personal information to SHL Builders, please contact us so that we can investigate and take appropriate action.

9. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, applications, services, manufacturers, suppliers, industry organizations, social media platforms, or other external resources.

Additionally, construction and renovation projects often involve collaboration with architects, engineers, designers, consultants, suppliers, software providers, and other third-party service providers.

This Privacy Policy applies only to information collected and managed by SHL Builders. We are not responsible for the privacy practices, content, security measures, or policies of any third-party websites, services, or organizations.

We encourage you to review the privacy policies of any third-party websites or services you access before providing personal information.

10. CHANGES TO THIS PRIVACY POLICY

SHL Builders may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, industry standards, technology, or privacy practices.

When updates are made, we will revise the “Last Updated” date at the beginning of this Privacy Policy. Where required by applicable law, we may also provide additional notice regarding significant changes through our website, email communications, or other appropriate methods.

Your continued use of our website or services after any updates become effective constitutes acceptance of the revised Privacy Policy to the extent permitted by applicable law.

We encourage visitors and clients to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.

11. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

SHL Builders
High-end Residential & Commercial Construction Management

4506 3rd Avenue
Brooklyn, NY 11220

Email: info@shlbuilders.com
Phone: (212) 920-0185

Our team is committed to handling privacy-related inquiries professionally and responding in a timely manner.

We appreciate the trust our clients place in SHL Builders and remain committed to protecting the information shared with us throughout every stage of the construction process.